As part of Poems ongoing efforts to strengthen account security and safeguard against increasing risks of cybersecurity threats, Phillip Securities will be implementing mandatory Two-Factor Authentication (2FA) for all POEMS trading accounts in phases, starting on 21 June 2025.
Phase 1: Individual and Joint Accounts
Investors with Individual and Joint accounts will be required to enable 2FA by 21 June 2025 (Saturday) to continue accessing their POEMS trading accounts.
Emphasize Early Setup
Please enable the 2FA before the deadline as early as possible to prevent any trading interruptions.
First trading day after the deadline is Monday, 23 June, and accounts without 2FA enabled will not be able to access POEMS.
How to Set Up Digital Token (2FA) via our Mobile Apps?
The below content can all be found on POEMS website – https://www.poems.com.sg/poems-digital-token/
Video guides on setting up the Digital Token (2FA) are available with voiceover instructions in both English and Chinese, making it easier for you to guide clients through the activation process.
Link to English Video Guide: https://youtu.be/i8eyaH3DXRQ
Link to Chinese Video Guide: https://youtu.be/XKCzacjsm_0
Newsroom